Resolved -
This incident has been resolved.
May 29, 15:32 EDT
Identified -
The scope of the data discrepancies has been fully identified and the remaining fixes are in progress. Viewership data is fully caught up through April 24. Some discrepancies remain in the data between April 25 and May 21. These are being corrected on an ongoing basis, and we expect to have them fully resolved by May 28.
May 22, 18:12 EDT
Update -
The issue with viewership data has been identified and is currently being addressed by our developers. We're hoping to have a resolution by the end of next week. We’ll provide another update here once the issue is resolved.
May 9, 14:43 EDT
Update -
We continue investigating ongoing issues affecting both the Viewership Report and Subscribers Report.
May 7, 14:03 EDT
Update -
We are continuing to investigate this issue.
Apr 4, 16:05 EDT
Update -
The issue with Subscribers Report data (from 3/28) has been resolved.
We are still investigating an issue with data in the Viewership report. We will update you here when we have more information.
Apr 4, 16:04 EDT
Update -
We have identified a decline in available data in the Subscribers Report after March 28, 2025 and will investigate that along with the Viewership Report data discrepancies. We will continue to provide updates as we investigate the issue.
Apr 1, 14:57 EDT
Update -
The issue with Subscribers Report data has been resolved.
We are still investigating an issue with data in the Viewership report. We will update you here when we have more information.
Mar 28, 17:33 EDT
Investigating -
We have identified issues with a decline in available data in the Subscribers & Viewership Reports after March 24, 2025. We are investigating and will update you here when we have more information.
Mar 28, 14:56 EDT