Continue watching and playback position updates delayed by hours

Incident Report for Vimeo OTT

Resolved

This incident has been resolved.

Posted Dec 11, 2025 - 18:18 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 09, 2025 - 15:22 EST

Investigating

We're currently investigating an issue where the "Continue Watching" feature is not updating user's progress in real time. The updates are happening few hours after the original action. This may cause videos to not resume where you left off and also not show the recently watched videos on the continue watching row. Our team is actively working to resolve this as quickly as possible. We'll post an update as soon as we have more information.

Posted Dec 09, 2025 - 10:24 EST

This incident affected: Vimeo OTT Platform and Branded Apps.